Frequently Asked Questions
Everything you need to know about ordering custom engraved glassware.
How long does shipping take?
Orders typically ship within 3-5 business days. You’ll receive a tracking number via email.
What type of glass do you use?
We use premium crystal-clear glass. Our champagne flutes and stemless wine glasses are dishwasher safe.
Can I see a preview before ordering?
Yes! Our 3D preview engine shows exactly how your engraving will look. You can even view it in AR on your phone.
What if I’m not happy with my order?
We stand behind our work. Contact us within 14 days of delivery for a replacement or refund.
Can I order in bulk for events?
Absolutely! We offer custom pricing for orders of 10+ glasses. Contact us for a quote.
What file formats do you accept for custom artwork?
You can upload PNG, JPG, or SVG files directly in our design editor.